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Conditions Of Use

Conditions of Use Statement

Thank you for visiting the California Department of Veterans Affairs' web site and reviewing our Use Policy.  You should also be aware that the State has a privacy policy, also available on this web site.  The State wants you to know about the collection, use, security, and access to information that may be obtained through the use of this web site.  By visiting this web site, you are accepting the policies and practices described in this Notice.  This Notice covers the following topics:

  • Automatic Collection of Information/Cookies
  • Security
  • Links to Other Sites
  • Limitation of Liability
  • Ownership
  • What Happens to Information You Submit to Us
  • Use of Internet Request for Assistance Form Information
  • Personal Information & Choice
  • A Special Note About Children
  • Surveys
  • If You Send Us E-Mail
  • Order Forms
  • Public Disclosure
  • Disclaimer of Endorsement

Please note that this Use Policy is subject to change without notice, and that it reflects the State's current business practices.  This policy is dated March 5, 2014.

Also note that each department within the State may have additional privacy and use policies specific to the mission and needs of their work.  Be sure to review those policies as you access additional sites within the State.


Cookies are simple text files stored on your computer by your web browser.  The main State portal does not use cookies to maintain personalization; however, some departmental applications may.

The State makes every attempt to avoid the use of cookies.  When needed to maintain the functionality of an application, unlike the common usage of cookies, the State only uses cookies during the session in which you access our interactive applications.

Cookies created on your computer by using this web site do not contain "personal information" and do not compromise your privacy or security.  We use the cookie feature only to store a randomly generated identifying temporary tag on your computer.  You can refuse the cookie or delete the cookie file from your computer by using any of the widely available methods.  However, if you turn your cookie option off you may not be able to access some of the features in our interactive applications.


The State, as developer and manager of this web site, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including by not limited to authentication, monitoring, auditing, and encryption.  Security measures have been integrated into the design, implementation and day-to-day practices of the entire State operating environment as part of its continuing commitment to risk management.  This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the State's supported web site.  The technical standards governing security are enforced by the Department of Information Technology.


Our web site has links to sites we felt might be useful to you and which may provide services.  When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site.  This web site and the information it contains are provided as a public service by the State of California.  This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes.  Anyone using this system expressly consents to such monitoring.  Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.


The State attempts to maintain the highest accuracy of content on its web site.  Any errors or omissions should be reported for investigation.

The State makes no claims, promises or guarantees about the absolute accuracy, completeness, or adequacy of the contents of this web site and expressly disclaims liability for errors and omissions in the contents of this web site.  No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents of this web site or its hyperlinks to other Internet resources.  Reference in this web site to any specific commercial products, processes, or services, or the use of any trade name, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the State of California, or its employees or agents.

This Use Policy is subject to change without notice.


In general, information presented on this web site, unless otherwise indicated, is considered in the public domain.  It may be distributed or copied as permitted by law.  However, the State does make use of copyrighted data (e.g., photographs) which may require additional permissions prior to your use.  Furthermore, the unique branding of the site and various official seals and marks may not be used without permission of the State.  In order to use any information on this web site not owned or created by the State you must seek permission directly from the owning (or holding) sources.  The State shall have the unlimited right to use for any purpose, free of any charge, all information submitted via this site except those submissions made under separate legal contract.  The State shall be free to use, for any purpose, any ideas, concepts, or techniques contained in information provided through this site.

The information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services.  This information does not identify you personally and is used for gathering web site statistics.  The information we automatically collect and store in our logs about your visit helps us to analyze our web site to continually improve the value of the materials available.  Our web site logs do no identify a visitor by personal information, and we make no attempt to link other web sites with the individuals that browse the State's web site.

Government Code § 11015.5(6) prohibits all state agencies from distributing or selling any "electronically collected personal information" about users to any third party without the permission of the user.  "Electronically collected personal information" means any information that is maintained by an agency that identifies or describes an individual user, including but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, medical or employment history, password, electronic mail address, and information that reveals any network location or identity, but excludes any information on or relating to individuals who are users, serving in a business capacity, including, but not limited to, business owners, officers, or principals of that business.  The State does not sell any "electronically collected personal information."  Any distribution of "electronically collected personal information" will be solely for the purposes of which it was provided to us.  The State may provide or distribute certain lists and statistical reports or regulatory information as provided by law, but no personal information is sold or distributed and all relevant legal protections still apply to the State's web sites.


If you choose to submit information to us the information will be transmitted through secure lines to our departmental database.  Any private information will only be used for the purposes for which it was provided and will not be shared with another entity except as prescribed by law.  Please see our Privacy Policy for additional information.


Any information you provide to us will only be shared with entities involved in your case as necessary.  Information you provide may be included with other consumers' information to be used for statistical reporting, trending data, and/or investigative actions.  For example, we may need to retain information that becomes part of an enforcement action or consumer complaint case for a period of time after the closing date of the case.

If you provide us with information regarding an issue that does not fall within our regulatory jurisdiction, we may refer you to the appropriate local, state, or federal agency on your behalf.


"Personal information" is information about a natural person that identifies or describes an individual, including but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, and medical or employment history, readily identifiable to that specific individual.  A domain name or Internet Protocol address is not considered personal information; however, it is considered "electronically collected personal information."

"Electronically collected personal information" that we automatically collect includes your domain name or Internet Protocol address and statistical information about which web pages you visit.  If you voluntarily participate in an activity that asks for specific information (i.e. completing a request for assistance, personalizing the content of the web site, sending an email or participating in a survey) more detailed data will be collected.  If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the web site.

If any type of personal information is requested on the web site or volunteered by the user, state law, including Information Practices Act of 1977, Government Code § 11015.5, and the federal Privacy Act of 1974 may protect it.  However, this information may be a public record once you provide it, and may be subject to public inspection and copying if not otherwise protected by federal or state law.

Additionally, departments and agencies of the State of California are required to adhere to the Privacy Policy which is also accessible on this web site.  Please see Department of General Services Management Memo00-14 (, effective January 1, 2001.


Children are not eligible to use services that require submission of personal information and we require that minors (under the age of 18) do not submit any personal information to us.  This includes submitting personal information to the State as part of a user profile or personalization profile.  If you are a minor, you can use these services only if used together with your parents or guardians.  If you are a minor you should seek guidance from your parents.

If the State decides to begin collecting personal information from children, it will notify parents that it is being requested, disclose the reasons for collecting it, and disclose our intended use for it.  The State will seek parental consent before collecting any personally identifiable information.  If it does collect it, parents may request information on the type of data being collected, view the child's information and, if they choose, prohibit the State from making further use of their child's information. The State will not provide personal information about children to third parties.


If during your visit to the State's web site you participate in a survey or send an email, the following additional information will be collected:

            1.         The email address and contents of the email; and

            2.         Information volunteered in response to the survey.

The information collected is not limited to text characters and may include audio, video, and graphic information formats that you send to us.

The information is retained in accordance with Government Code §11015.5


You may choose to provide us with personal information, as in email with a comment or question.  We use the information to improve our service to you or to respond to your request.  Sometimes we forward your email to other State employees who may be better able to help you, and this staff may be employed by a different agency within the State.  Except for authorized law enforcement investigations or as required by law, we do not share our email with any other organizations.

We use your email to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our web site, or to forward the email to another agency for appropriate action.

If you place an order with us, we request information from the user on our order form.  A user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date).  This information is used for billing purposes and to fill your order/request.  If we have trouble processing an order, this contact information is used to get in touch with you.


In the State of California, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state government.  At the same time, there are exceptions to the public's right to access public records.  These exceptions serve various needs including maintaining the privacy of individuals.  Both state and federal laws provide exceptions.

All information collected at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists.  In the event of a conflict between this Use Policy and the Public Records Act, the Information Practices Act or other law governing the disclosure of records, the Public Records Act, the Information Practices Act or other applicable law will control.


Under Government Code §11015.5, if you choose you may have any personal information collected about you discarded without reuse or distribution, provided we are contacted in a timely manner.


The CalVet web site at times contains some content that is supplied by third parties and users.  Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, users, or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of CalVet.

Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise does not constitute or imply its endorsement, recommendation, or favoring by CalVet.

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