VANTAGE POINT --- On Feb. 26, Scott R. Blackburn, the executive in charge of VA's Office of Information and Technology spoke to the National Association of State Directors of Veterans Affairs about advancing technology to improve access and services to Veterans during the organization's mid-winter conference. "We are on an ambitious journey to become the No. 1 customer service agency within the federal government," said Blackburn who was presented the 2018 NASDVA Advocate of the Year Award during the conference. "New and emerging IT solutions—such as artificial intelligence, robotics, and self-service tools—are revolutionizing the way Veterans receive care, benefits, and services. We must stay abreast of new solutions and cutting-edge technology if we want to deliver the world-class experience that our Veterans deserve."
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