Once you have allowed sufficient time for us to receive and process your request (about 10 days), you may check the status of your request by e-mail through the NPRC Customer Service Center at mpr.status@nara.gov. Please provide the request number if you have one, the name, address and phone number of the requestor, and the veteran's branch of service to aid them in finding your request in their system. You will receive a return e-mail from them with a projected completion date for your request.

You may also telephone the NPRC Customer Service Line (this is a long-distance call for most customers): 314-801-0800​