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Module 3: Veteran 101

 

Veterans Choice Program (VCP)

Sunset of Veterans Choice Program

VA no longer offers community care to Veterans under the Veterans Choice Program (VCP). As a result, VCP eligibility criteria will no longer be used to determine eligibility for community care beyond that date. Please note: Veterans may be eligible for community care under the “Grandfather” provision related to distance eligibility for VCP.

The new Veteran Community Care program provides Veterans with a greater choice over their health care, and allows VA to deliver world-class, seamless customer service either through a VA facility or community provider. There are a variety of improvements under the VA MISSION Act of 2018 that make community care work better for Veterans:

Streamlined eligibility criteria. Veterans can easily tell if they are eligible for community care by reviewing the six eligibly criteria.

Single community care program. With the sunset of VCP, there is one single community care program. With one program and a single set of rules and processes, there is less complexity and likelihood of errors and problems.

Better customer service. VA has implemented redesigned a streamlined internal process, with improved education and communications resources for Veterans, Veterans Service Organizations (VSO) partners, and VA employees involved in community care operations.

New urgent care benefit. The new urgent care benefit provides eligible Veterans with access to non-emergency care for certain conditions in the VA network of community providers. Veterans can go to any urgent care or walk-in care provider in VA’s network without prior authorization from VA.

To learn more about other community care options, please visit General Community Care and Urgent Care.

 

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Module 3: Veteran 101